Lydia McClelland is an Approved Training Provider (ATP) for WorldHost™ and is licensed to deliver:
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WorldHost™ Principles of Customer Service
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WorldHost™ Princples of Customer Service (Online)
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WorldHost™ Principles of Customer Service (Employability)
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WorldHost™ Dealing with Conflict
Empower your staff to deliver excellent customer service with our WorldHost™ Principles of Customer Service or WorldHost™ Dealing with Conflict workshop, and give your business the outstanding reputation it deserves.
Based in Northern Ireland, Lydia is available to deliver in person and virtual WorldHost™ training across the UK and Ireland.
What is WorldHost™ Training?
WorldHost™ customer service training is an interactive, engaging experience for your staff, covering real-world situations. Flexible content ensures that workshops are always highly relevant, allowing trainers to adapt the content to suit your organisation. Participants can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost™ training develops participants' transferable skills, which they will be able to utilise for the rest of their lives.
WorldHost™ has an impressive track record, having trained over one million people worldwide. Notably, it was used to prepare tens of thousands of volunteers and staff for the 2012 London Olympics and Paralympics, earning widespread praise for the warm welcome they extended to visitors. This demonstrates the programme's effectiveness in high-pressure, large-scale events.
Who is WorldHost™ Training For?
This workshop is aimed at any front-line staff who come into contact with and have regular interactions with customers. This can be across any sector, e.g., Retail, Tourism, Hospitality, Travel etc.
What Does WorldHost™ Training Cover?
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Identifying customer needs and managing expectations
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The importance of making a great first impression
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Applying customer service within your role and sector
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Communication skills to improve your customer interactions
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Leaving a lasting impression
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Planning for professional development
Key Benefits of WorldHost™ Programme
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Accreditation and Qualifications: Participants have the opportunity to gain a WorldHost™ recognised qualification, enhancing their professional credentials.
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Cultural Excellence: For your organisation, WorldHost™ training is the foundation for establishing a culture of excellence and driving business transformation. You’ll be amazed at how much people can learn in a single day.
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Global Impact: With a proven history of success, WorldHost™ training sets a standard of excellence that resonates across various industries and sectors worldwide.
This programme not only elevates individual skills but also transforms organisational customer service culture, ensuring your team is prepared to deliver exceptional experiences.
Better customer experiences set organisations apart from their competitors and keep customers coming back for more.
Transform your business and get the recognition you deserve by applying to become a WorldHost™ Recognised Business - a ‘must-have’ badge for customer service.
Currently this course is delivered in-house either online or in-person. We have range of open programmes during the year.
