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WorldHost logo with strapline- Transforming customer experience

WorldHost™ Training
UK and Ireland

Lydia McClelland is an Approved Training Provider (ATP) for WorldHost™ and is licensed to deliver: 

  • WorldHost™ Principles of Customer Service

  • WorldHost™ Princples of Customer Service (Online)

  • WorldHost™ Principles of Customer Service (Employability) 

  • WorldHost™ Dealing with Conflict

Empower your staff to deliver excellent customer service with our WorldHost™ Principles of Customer Service or WorldHost™ Dealing with Conflict workshop, and give your business the outstanding reputation it deserves.  Based in Northern Ireland, Lydia is available to deliver in person and virtual WorldHost™ training across the UK and Ireland.


What is WorldHost™ Training?

WorldHost™ customer service training is an interactive, engaging experience for your staff, covering real-world situations. Flexible content ensures that workshops are always highly relevant allowing trainers to adapt the content to suit your organisation. Participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost™ training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.

For your organisation, WorldHost™ training is the foundation for establishing a culture of excellence and driving business transformation. You’ll be amazed how much people can learn in a single day.

Who is WorldHost™ Training For?

This workshop is aimed at any front-line staff who come into contact with and have regular interactions with customers. This can be across any sector, e.g., Retail, Tourism, Hospitality, Travel etc. 


What Does WorldHost™ Training Cover?

  • ​Identifying customer needs and managing expectations

  • The importance of making a great first impression

  • Applying customer service within your role and sector 

  • Communication skills to improve your customer interactions

  • Leaving a lasting impression

  • Planning for professional development

Benefits of WorldHost™ Programme?

  • 1 day programme that is adaptable to multiple roles, sectors or industries

  • Easy to contextualise 

  • Participative and interactive with an applied focus on ‘active learning’


Positive Outcomes For Your Organisation?

  • Increased revenue, repeat business, average spends and net sales

  • Increased staff motivation, and therefore reduced staff turnover and absenteeism

  • Higher quality assurance ratings and improved scores on online review sites 

Better customer experiences set organisations apart from their competitors and keep customers coming back for more. Transform your business and get the recognition you deserve by applying to become a WorldHost™ Recognised Business - a ‘must-have’ badge for customer service.

Currently this course is delivered in-house either online or in-person. 

How much does WorldHost™ Training Cost?

The open programme costs £195 + VAT per person. Please get in touch for group bookings and quotes for in-house training.

Meet the Trainers

Our WorldHost™ training is led by Approved Training Providers:

Lydia  McClelland

WorldHost™ Approved Training Provider

Lydia McClelland

Christine Watson

WorldHost™ Approved Training Provider

Christine Watson

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